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e-Banking Security   Security Device Frequently Asked Questions 1. Glossary   What is a Security Device? What is a Security Code? What is a Serial Number? 2. About the Security Device   Why do I need a Security Device? How do I use the Security Device? How does the Security Device work? What are the advantages of the Security Device for authentication? Do I need another device e.g. USB to activate the Security Device? How do I take care of my Security Device? 3. Sharing Security Device   Can the same Security Device be shared among different e-Banking users? I have registered for both Personal and Business e-Banking services at Hang Seng Bank. Can I use the same Security Device? I have e-Banking services with Hang Seng Bank and Internet banking services with other Banks under the HSBC Group. Can I use the same Security Device? 4. Request for Security Device and fee   How can I get a Security Device? Do I need to pay for the Security Device? Is it safe to send the Security Device by mail? 5. Logon to e-Banking   Do I need to use the Security Device for every logon? 6. Trouble-shooting   What if the Security Code is not accepted? What does the message "BATT" on the LCD screen mean? Can I change the battery of the Security Device myself? What should I do if my Security Device is lost or damaged?

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