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The debit card issued by Hang Seng Bank (China) Limited ("Hang Seng Bank (China)") is a Personal Renminbi Debit Card (the "Hang Seng Card"). With the Hang Seng Card, you can have immediate and convenient access to your account via accessible ATM networks. With the Hang Seng Card and the Personal Identification Number (PIN), you can withdraw cash, make fund transfer, check account balance, change PIN at these ATMs . You can also use your card for payment at China UnionPay ("CUP") contracted merchants.
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ATM Service |
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| Services |
Channels |
| Cash Withdrawal/ Account Inquiry |
Hang Seng Bank (China) ATMs in Mainland China; ATMs worldwide bearing the logo of "CUP" |
| Fund Transfer & Settlement (Currently only available for transfers between the accounts with Hang Seng Bank (China) |
Hang Seng Bank (China) ATMs in Mainland China |
| Change PIN / Print Monthly Statement |
Hang Seng Bank (China) ATMs in Mainland China |
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Purchase Payment |
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Hang Seng Card provides payment services for your shopping, traveling, entertainment etc. around the world. You can pay with your Hang Seng Card when making purchases at any CUP contracted merchants. Transaction amount will automatically be deducted from your bank account to make the payment easy and safe. No service fee will be levied for any purchase transaction made through the Hang Seng Card.
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Bill Payment Service |
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Through over 15,000 "Lakala" self-service terminals at 24-hour chain convenience stores, supermarkets and chain pharmacies in more than 20 major cities in China, such as Shanghai, Beijing, Guangzhou and Shenzhen, you could make the following payments easily:
| City |
Type |
Item |
Fee1 |
| Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Nanjing, Suzhou, Wuxi, Dalian, Dongguan, Xi'an, Qingdao, Taiyuan, Foshan, Shenyang, Jiangyin, Zhengzhou, Hangzhou, Chongqing, Changsha, Zhuhai, Zhongshan, Shijiazhuang, Changzhou, Fuzhou and Tianjin |
Utility bill3 |
Water, electricity, gas and fixed-line phone bills |
Free |
| Credit card |
Credit card payment for 13 banks: China Merchant Bank, China Minsheng Bank, China Citic Bank, China Everbright Bank, Shenzhen Development Bank, Industrial Bank, Ping An Bank, SPD Bank, HuaXia Bank, Shanghai Bank, Ningbo Bank, Bank of East Asia and Guangdong Development Bank |
Free2 |
| Mobile phone bill |
China Mobile and China Unicom bills and balance top up |
Free |
| "Alipay" account |
Balance top up and transaction payment |
 ¥1-200：¥2 /Transaction
¥201-5,000：1% of transaction amount
> ¥5,000：¥50/Transaction |
| Game point |
Purchase of game points |
Free |
| 1. |
There will be no banking charges for using this bill payment service. Handling fees imposed by "Lakala" will be subject to change based on its company governance; for most updated "Lakala" charging fees, please refer to "Lakala" public announcements in this regard as the prevailing standard. |
| 2. |
Credit card payment is free except when paying China Merchant Bank credit card bills in Jiang Su province, which will be charged at ¥2 per transaction by "Lakala". |
| 3. |
This service is only available in Shanghai, Nanjing and Changsha. |
# For the locations list of "Lakala" self-service terminals, please visit http://map.lakala.com or contact the "Lakala" customer service hotline at 4008 80 1234. |
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Loss Report |
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In case of card loss, please report to the issuing branch/sub-branch immediately in person with your valid ID. Please also pay attention to any change of your account balance. If you can not report loss to the issuing branch/sub-branch right away, you may file a temporary loss report by calling our Prestige Banking Hotline or in person in a nearby branch/sub-branch, and a written loss report should be made with the issuing branch/sub-branch within the subsequent five days.
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Year-round Merchant Offers |
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By presenting your Hang Seng Prestige Banking Card, you are stand to enjoy special offers and discounts from thousands of our selected merchants all over China (include Hong Kong), covering dining, shopping, entertainment, health, business travels and so on, taking care of every aspects of your life.
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Overseas Shopping Offers |
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Profuse discount from numerous overseas merchants will be brought to you by Hang Seng Bank (China) Debit Card. Within the favorable period from now on, shopping from hundreds of our appointed well-known merchants in Korea, Japan, America, and Hong Kong with Hang Seng (China) Prestige Banking Card or Hang Seng (China) normal debit card , you will be able to regale on special favor provided by China UnionPay which will bring you more exciting experience.
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