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24-hour Customer Service Hotline
Customer Service Hotline
Personal Banking

Prestige Banking Hotline
800-830-8008 For call in Mainland China
400-830-8008 For call if out of Mainland China，country code +86 is required
800-906-882 For mobile phone and fixed-line call in HongKong only


Business Banking

Commercial Service Hotline
800-830-8008 For call in Mainland China
400-830-8008 For call if out of Mainland China，country code +86 is required

 
 
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