If you have an account at one of our Bank's branches/sub-branches, you can download an Application Form or visit any of our branches/sub-branches to complete and submit the application form. An Electronic Banking Number (EBN), Personal Identification Number (PIN) and Security Device will be issued to you on the spot.

Online registration:

• Step 1 - Enter account information
  Enter your EBN and PIN or Debit Card Number, ATM PIN and Issue Number
  Create your own User Name (5-20 characters) and Password (6-8 characters)
• Step 2 - Accept the terms and conditions
  Accept the "Term and Conditions" for Hang Seng Personal e-Banking
• Step 3 - Select accounts
  All of your self-named Hang Seng Accounts will be displayed. You may choose not to select one or more of your accounts if you do not wish to access there accounts through e-Banking services. However, if you wish to reactivate any account that was not select during registration, you need to visit any of our branches/sub-branches.

Your EBN is a 10-digit number and your PIN is a six-digit number. Both these numbers are assigned to you when you apply for Hang Seng Personal e-Banking. Both numbers allow the Bank to uniquely identify you as a customer and must be used when registering for Hang Seng Personal e-Banking. A Security Code is a one-time six-digit password generated by your Security Device. It will be used to authenticate your identity when you logon to e-Banking.