| Frequently Asked Questions |
|
| |
| 4. Internet
Access |
| Q
: |
What equipment and software
do I need to access this service? |
| A
: |
Recommended specifications are detailed belows:
| Specifications |
Minimum
Configurations |
| Modem |
56 kbps |
| Operating
System |
Window XP (SP3) / Vista or above |
| Browser |
Internet Explorer 11
|
| Resolution |
1024 x 768 |
|
| |
|
| Q
: |
I am using the recommended browser but still having problems with retrieving
some of your pages. What should I do? |
| A
: |
You should check your modem settings or your connection
to your Internet Service Provider (ISP). If you are still experiencing
slow transmission, you may call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance. |
| |
|
| Q
: |
Why does it take a long
time to get into your site? Is there a solution for this? |
| A
: |
Factors like traffic, quality of telephone line, speed and quality
of modem, and server capacity may affect the speed of Internet access
and the response time of the site. A minimum modem speed of 56kbps
is recommended. If you encounter a slow response at our site, please
check whether you experience similar problems at other sites; or you
can contact us and give us all the particulars of the incident. |
| |
|
| Q
: |
| What can I do if I do not understand
the on-screen instructions? |
|
|
| A
: |
You may contact us and our Customer Service Representatives will
assist you with the use of our services. However, for technical queries
regarding your Internet connection, please contact your local Internet
Service Provider (ISP). |
| |
|
| Q
: |
How do I know whether the
transactions made through Hang Seng e-Banking Services have been completed? |
| A
: |
A reference number will be given for most completed transactions.
You can also check your account balances or transaction history
for the status of a transaction. Should you have any questions,
please call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance.
|
| |
|
| Q
: |
Can I exit Hang Seng Personal
e-Banking by clicking the browser-closing button at top right? |
| A
: |
You should click the Logoff button on the screen. This will ensure
that your session is properly logged off. |
| |
|
| Q
: |
What will happen if my computer
crashes or I am disconnected from the Internet in the middle of a transaction
by accident? How will I know if the transaction has been effected? |
| A
: |
Don't worry. A reference number will be given for most completed
transactions. You can also log on again to check your account balances
or transaction history. Should you have any doubts or questions, please
call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance. |
| |
|
| Q
: |
Who should I contact if I run into technical
difficulties? |
| A
: |
Contact your Internet Service Provider(ISP) if you cannot connect to the Internet. Otherwise, please
call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance. |
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