| Frequently Asked Questions |
|
| |
| 2.
How to register for Hang Seng Personal e-Banking? |
| Q
: |
How do I register for Hang Seng Personal e-Banking? |
| A
: |
If you have an account at one of our Bank's branches/sub-branches, you can download an Application
Form or visit any of our branches/sub-branches to complete and submit the application form. An Electronic Banking Number (EBN), Personal Identification Number (PIN) and Security Device will be issued to you on the spot.
Online registration:
- Step 1 - Enter account information
Enter your EBN and PIN or Debit Card Number, ATM PIN and Issue Number
Create your own User Name (5-20 characters) and Password
(6-8 characters)
- Step 2 - Accept the terms and conditions
Accept the "Term and Conditions" for Hang Seng Personal
e-Banking
- Step 3 - Select accounts
All of your self-named Hang Seng Accounts will be displayed. You may choose not to select one or more of your accounts if you do not wish to access there accounts through e-Banking services. However, if you wish to reactivate any account that was not select during registration, you need to visit any of our branches/sub-branches.
|
| |
|
| Q
: |
What are my Electronic Banking Number
(EBN), Personal Identification Number (PIN) and Security Code? |
| A
: |
Your EBN is a 10-digit number and your PIN is a six-digit
number. Both these numbers are assigned to you when you apply
for Hang Seng
Personal e-Banking. Both numbers allow the Bank to uniquely identify
you as a customer and must be used when registering for Hang Seng
Personal e-Banking. A Security Code is a one-time six-digit password
generated by your Security Device. It will be used to authenticate
your identity when you logon to e-Banking. |
| |
|
| Q
: |
What should I do if I forget / lose my
PIN? |
| A
: |
Please call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance or visit any
of our branches/sub-branches to request a new PIN. |
| |
|
| Q
: |
What should I do if I have
entered invalid information during the registration process? |
| A
: |
If you enter invalid information such as EBN and PIN or Debit Card Number and ATM PIN, we will prompt
you to re-enter the information again. However, if you enter an invalid
PIN three consecutive times, you need to call our Customer Service Hotline 8008 30 8008 / 4008 30 8008 for assistance. |
| |
|
| Q
: |
How do I log-on to Hang Seng Personal
e-Banking after registration? |
| A
: |
You can simply enter your User Name, Password and Security Code
to log-on to the e-Banking. |
| |
|
| Q
: |
Can I change my User Name
and Password? |
| A
: |
Your User Name cannot be changed after registration. However, you
may change your Password online by selecting 'Change Password' under
the Customer Services Section. |
| |
  |
| |
|
|
|
