Frequently Asked Questions   Simply click on the relevant topic below: 1. What is Hang Seng Personal e-Banking? 2. How to register for Hang Seng Personal e-Banking? 3. Using Hang Seng Personal e-Banking Services Accounts Transfers a. Within Hang Seng Bank (China) Accounts b. To Other Local Bank Accounts c. To Overseas Bank Accounts d. To My HK Hang Seng RMB Account e. Scheduled Transfer Enquiry and Amendment f. Transfer Template g. Transfer History Enquiry Time Deposits a. Open New Time Deposit b. Set-Up / Change Maturity Instruction Call Deposits a. Open New Call Deposit b. Set Up Withdrawal Notification Rates Enquiry e-Statement / e-Advice a. View e-Statement b. Read Messages / e-Advice c. Request e-Statement / e-Advice Customer Services a. Update Personal Information and Correspondence Address b. Send Messages c. Change Password d. Add/Delete Account under Personal e-Banking e. Stop Cheque f. Order Cheque Book g. Request Interim Statement h. Reactivate Dormant Accounts Security Device 4. Internet Access 5. Privacy and Security

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