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| Prestige Banking Hotline |
8008 30 8008 |
Overseas customers, mobile phone users or users at area without 800 services
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4008 30 8008
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| General Banking Toll Free Hotline |
8008 30 4888 |
| Overseas customers, mobile phone users or users at area without 800 services |
(8620)8391 8122 |
| Personal e-Banking 24-hour Toll Free Hotline |
8008 30 8008 |
In pursuit of excellence in customer services, Hang Seng Bank provides you with the personal attention and user-friendly banking you need. Our aim is to help our customers manage their financial affairs efficiently and effectively with our premium and convenient services.
Automatic Phone Banking Services
We have launched our 24-hour automatic Hang Seng (China) Phone Banking Services. You can conveniently complete many banking tasks via these automatic services.
Composite Services Available Over the Phone
Just ring our General Banking Toll Free Hotline to enjoy a host of services:
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Exchange Rates and Interests Rates Enquiry |
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Account Balance and Transactions History Enquiry |
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Renminbi Transfer / Same Currency Transfer |
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Foreign Currency Exchange1 |
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Investment Products Enquiry |
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Mortgage Loan Enquiry |
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Personal Identification Number (PIN) Change |
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Presented or Stopped Cheque Enquiry |
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Enjoy Banking Services Everywhere
Wherever and whenever you need banking services, our General Banking Toll Free Hotline is available by dialing 8008 30 4888. Wherever you are, just call to take advantage of our services.
Experience the Convenience Today
As a Hang Seng Bank (China) customer, simply bring the appropriate identification documents to any branch or sub-branch to apply for the Hang Seng (China) Phone Banking Services. Our Staff will be there to help you complete the application process and you'll be able to access to our comprehensive phone banking services from the day of application. For addresses and telephone numbers of our branches/sub-branches, please click:
here
Manned Phone Banking Services
Hang Seng (China) 24-hour Call Centre is here to serve you. You can talk directly to our Customer Services Representatives and complete banking transactions with just a phone call.
Array of Services Available Over the Phone
Just call our Prestige Banking Hotline and our Customer Service Representatives will present a variety of services
Account-related Services
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Provision account balances and transaction history |
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Transfer funds |
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Set up and renewal of time deposits |
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Amendment of maturity instructions of time deposits |
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Request for account statement |
Customer Services
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Provision of Exchange rates and Interest rates |
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Enquire about details of personal banking services |
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Make branch appointments for undertaking other transactions |
Easy to Access Services
Register as a Phone Banking Customer and our services will be available at the touch of a button:
| (1) |
Call our customer service hotline |
| (2) |
Quote your Customer Number and Phone PIN for verification of your identity |
| (3) |
Use our banking services |
Service Hours2 of Hang Seng (China) 24-hour Call Centre
Monday – Sunday, 24-hour service
As a Hang Seng Bank customer, you are entitled to the friendly and attentive services of our Customer Service Representatives free of charge. Simply visit any branch or sub-branch to apply for our manned phone banking services.
For more details, please call our customer service hotline or any branch or sub-branch.
Notes:
| 1. |
The buy and sell foreign currency service is only available between 9am and 5pm, Monday to Friday (Not on Public Holidays). |
| 2. |
Transaction instructions made after branch/sub-branch's office hours (i.e. from 5:00pm to 7:00pm, Monday to Friday) will be effective on the next working day. |
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