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| To further enforce security of our e-Banking Services, please note
the followings : |
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Always
remember to log off properly by clicking Logoff button and close
the browser after you have finished using e-Banking Services. |
| - |
Change
your password on a regular basis, at least every 30 or 60 days. |
| - |
Type
in the URL http://www.hangseng.com.cn to guarantee that you have
entered the real e-Banking site of Hang Seng Bank. Save this URL to
your favourites and use this link to access the site in the future. |
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Do
not disclose your password to anyone. (Not even to the Bank's employee,
no Bank staff will ever ask for your password) |
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Do
not write down or record the password without disguising it. |
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Do
not use your birthday, name, Identity Card number, Passport number,
telephone number or similar numbers as your password. |
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Do
not use password from other Internet sites. |
| - |
Your
password will be temporarily suspended if you incorrectly key in your
password for THREE consecutive times. |
| - |
Avoid
conducting banking transactions or check account balances from a public
terminal, as it is difficult to ensure such PCs are free of hacker
programmes (someone might be able to access your personal or account
information). |
| - |
While
you have an Internet banking session open, we recommend that you do
not open other Internet browser sessions and access other sites. |
| - |
Never
leave e-Banking devices unattended while using Hang Seng e-Banking
Services. |
| - |
Never
write down your Internet Banking details in a format that can be recognised
by others. If you store any personal information in an electronic device,
please ensure that there will be reasonable care and protection so
that you are the only authorised person who can access the stored information. |
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You
can delete your account in the transfer list online. |
| - |
If
you forget your user name and password, please contact our Customer
Service Representatives on Customer Service Hotline. |
| - |
If
you suspect any security breach or unusual account activities, please
contact our Customer Service Representatives on Customer Service Hotline as soon as reasonably practicable and change your
password immediately. |
| - |
Warning :
You may be held liable for all losses if you have acted fraudulently
or with gross negligence, or failed to follow the safeguards set out
above. |
| - |
We maintain strict security standards and procedures to prevent unauthorized
access to information about you. Outside of the normal Internet Banking
log-in process, Hang Seng Bank will never contact you and ask that
you validate personal information such as customer ID, password, or
account numbers. If you receive such a request, please notify us immediately
on Customer Service Hotline. |
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For more information about security, please refer to our FAQ (Privacy & Security Section). |
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